March 5, 2010

Writing troubleshooting guides for FreeBSD 8

Filed under: FreeBSD — J. Abram barneck @ 12:00 pm

I was thinking today, that though I am now a Systems Analyst / Developer at LANDesk, that doesn’t change the fact that I have been in Technical Support for 10+ years now and, no to so much brag as to state a fact, I have extensive troubleshooting skills and I am good at writing How to troubleshoot documents. Now having said that, I have not troubleshot FreeBSD for 10 years. While I have used FreeBSD for almost a decade, it often had no problems that required troubleshooting.

One of the first things you learn in support is that everything you troubleshoot has a troubleshooting process and once you have that troubleshooting process documented, you find you can expand on that document little by little. Each issue is solved more rapidly. Issues that are not solved by the process lead to an update of the process so the next time, a similar issue is solved by the process.

So today’s FreeBSD Friday post will be about Troubleshooting.


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